Privacy Policy

NUMEN (“we,” “us,” or “our”) operates this website and the related services that let you browse, purchase, and manage orders with us (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described below.

1. Personal information we collect

“Personal information” means information that identifies or can reasonably be linked to you. Depending on how you interact with us, we may collect:

• Contact details — name, billing and shipping address, phone number, and email address.
• Payment information — processed securely through our payment partner (Razorpay); we do not store your full card number, CVV, or UPI PIN on our own servers.
• Account information — username, password, saved sizing preferences, and favorite categories.
• Transaction information — items you view, add to cart, wishlist, purchase, or return, and your order history.
• Communications — anything you send us, such as a customer support message or a review.
• Device and usage information — IP address, browser type, and how you interact with the Services.

2. Where this information comes from

• Directly from you — creating an account, placing an order, or contacting us.
• Automatically — through your device and browser as you use the Services, including cookies and similar technologies.
• From service providers who process information on our behalf (see Section 4).

3. How we use your information

• Providing the Services — processing payments, fulfilling and shipping orders, managing your account, and handling returns under our Refund Policy.
• Personalization — remembering your preferences and recommending products you might like.
• Marketing — sending updates about new drops and promotions, only if you've opted in; you can opt out at any time.
• Security and fraud prevention — authenticating your account and protecting the Services from misuse.
• Support — responding to your questions and requests.
• Legal compliance — meeting our obligations under applicable law.

4. How we disclose information

We disclose personal information only in the following circumstances:

• Service providers who perform functions on our behalf — for example, payment processing (Razorpay), cloud hosting and storage (such as Vercel and Supabase), order fulfillment and shipping, and customer support tooling.
• Marketing partners, only where you've consented to receive marketing, and only to deliver that marketing.
• Legal and safety reasons — to comply with applicable law, respond to valid legal requests, or protect the rights, property, and safety of NUMEN, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

We do not sell your personal information.

5. Third-party websites and links

The Services may link to websites or platforms we don't operate or control, including our social media pages. We aren't responsible for the privacy practices of those third parties — review their own policies before providing information to them.

6. Children's data

The Services aren't intended for children, and we don't knowingly collect personal information from children under the age of majority in their jurisdiction. If you're a parent or guardian and believe your child has provided us with personal information, contact us using the details below and we'll delete it.

7. Security and retention

We take reasonable measures to protect your personal information, but no method of transmission or storage is completely secure, and we can't guarantee absolute security. We retain your information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your rights and choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate personal information.
• Request deletion of your personal information.
• Receive a copy of your data in a portable format.
• Opt out of marketing communications at any time via the unsubscribe link in our emails.

You can exercise most of these directly from your Account settings, or by contacting us using the details below. We may need to verify your identity before acting on a request.

9. Complaints

If you have concerns about how we handle your personal information, contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

10. International transfers

We're based in India, and the service providers we use to operate the Services may process or store information outside the country you live in. Where required, we rely on recognized safeguards for any such transfer.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We'll post the revised policy here and update the “Last updated” date above.

12. Contact

Questions about this Privacy Policy, or want to exercise any of the rights above? Reach us at nmnnumen@gmail.com, call +91 700 961 2811, or write to us at NUMEN, Jalandhar, 144009, Punjab, India.